Gas cylinders and/or flammable liquids cannot be transported in our vehicles as they are not covered under our insurance, so alternative arrangements will need to be made. Equipment such as garden mowers and chainsaws should be drained of all liquids beforehand.
This is a tricky question but if you decide to pack the box yourself then we cannot guarantee how well you have packed it. So if the box is seen to make it from the collection address to the delivery address without any visible damage but something inside the box is broken then our removal insurance won’t cover that damage. However, if the box is dropped or damaged during transit e.g. a chair leg was to go through the box and damages the contents then our removal insurance would provide cover as this comes down to the way we have loaded and transported the goods.
Yes! It is always best if you have a clear idea of where you want your furniture to be placed. Our staff will endeavour to arrange the rooms to your liking but will not have the time to continually rearrange your room.
Providing the unit is sturdy enough then light items such as clothing, bedding etc. can be left in. Please remove any books, magazines, breakable items etc. Self-assembly furniture does not respond well to moving so this type of furniture must only be moved while completely empty.
We dismantle and reassemble standard sized beds. Unless agreed at the quotation stage all other items need to be dismantled and ready to move prior to our arrival. If agreed at the quotation stage our staff will carry out dismantling and reassembling to the best of their ability. It is essential that we know what is required at the quotation stage to allow for the necessary resources and equipment to be provided.
We operate a range of vehicles from 3.5 ton vans up to 18 ton purpose built removal vehicles. Please let us know if there is difficult access at either address as this will allow us to plan your move with smaller vehicles or make the necessary arrangements to tranship your goods.
Orders placed before 3pm on any working day will be available for collection on the following working day. Wherever possible, we will contact you once the order has been processed to agree to collection.